Business process improvement (BPI) can be done by
anyone, including you, who has an interest in improving the
effectiveness, efficiency, and adaptability of the business processes
you use every day. You do not have to know anything about Total
Quality Management (TQM) or reengineering to improve a business process,
so relax and know that you can make a difference just by following a
roadmap and learning a few simple steps.
When you stop and
think about it, everything you do is a process - from the moment you
wake up in the morning to the time you fall asleep at night. So do not
feel anxious by the term BPI. If Vince Lombardi had run a corporation
instead of a football team, we might remember him today for saying that
process isn't everything, it's the only thing.
The Power of Business Process Improvement
will help you learn how to eliminate bureaucracy, conduct a value-added
analysis to identify whether your business process delivers what your
clients and customers care about, simplify processes, estimate the labor
used for a business process (sometimes called Full-time Equivalent),
reduce cycle time, draw a user-friendly process map that anyone can
follow, and more techniques to help you engage your colleagues in BPI
work. Read about a real-life training and development case study where I
worked with a client and redesigned the entire learning process.