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SUSAN PAGE works as a senior manager of HRIS for Walt Disney Parks and Resorts supporting several of the company’s human resource systems. Prior to joining the Disney family in 1997, she did business process consulting for five years both in New England and in the Southeast area. Susan started focusing on improving business processes in the mid-1990s when there was somewhat of a clash between the total quality management and reengineering camps. She led the effort to reengineer the learning and development process for a major computer company and over the years, has stepped into countless situations when there is a lack of clarity, dysfunction among departments, unanticipated problems, or when a new opportunity presents itself. Sometimes her job description includes this work, but often it does not.

She has also recently led the implementation of an electronic medical records system, which had seen three prior project managers.

Susan holds a Bachelor of Science degree in Business Administration from Boston University, and a Master of Science in Computer Information Systems from the University of Phoenix. She is a graduate of the WOMEN Unlimited LEAD Program, is a member of the Society for Human Resource Management (SHRM) and the International Association for Human Resource Information Management (IHRIM).

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