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1.  Create the Process Inventory: identifying and prioritizing the process list

2.  Establish the Foundation: avoiding scope creep

3.  Draw the Process Map: flowcharting and documenting

4.  Estimate Time and Cost: introducing process and cycle time

5.  Verify the Process Map: gaining buy-in

6.  Apply Improvement Techniques: challenging everything

7.  Create Internal Controls, Tools, and Metrics: making it real

8.  Test and Rework: making sure it works

9.  Implement Change: preparing the organization

10. Drive Continuous Improvement: embracing the new mindset

 
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